Telemedicine Services in Thailand

In recent years, Thailand’s telemedicine landscape has evolved rapidly. Licensed clinics and hospitals can now diagnose conditions, prescribe treatments, and conduct medical consultations via video calls. Prescriptions can be issued digitally and fulfilled through licensed providers, often with medication delivered directly to the patient.

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For expats settling into Bangkok or travellers passing through, this shift makes a real difference. Need a quick consultation without rearranging your entire schedule? Want to refill a prescription without visiting a hospital? Or simply prefer a more private way to deal with sensitive concerns such as hair loss or weight management? Online consultations make it easier to get answers, compare prices, and access treatment without unnecessary friction.

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In this article, we take a closer look at the telemedicine options available across Thailand, from app-based platforms to international hospitals, so you can choose a service that fits your needs and your schedule.

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Telemedicine Apps and Platforms

1. EDD Health

EDD Health is one of the more accessible telemedicine platforms in Thailand, with a focus on men’s health, weight management, hair loss, and PrEP/PEP. The platform has been created with expats and tourists in mind, offering a discreet, English-language service without the need to navigate the hospital system.

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The process is straightforward. Patients select a treatment, complete an online consultation with a licensed Thai doctor, and arrange home delivery, which can arrive within four hours in Bangkok. Pricing is upfront, with the consultation included in the product price and no hidden fees.

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For more sensitive concerns such as erectile dysfunction or hair thinning, the discreet nature of the service makes it an ideal option. Support is available in English, Thai, and Chinese, making it practical for expats and international visitors.

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Pros

• English-speaking licensed Thai doctors
• Multilingual customer service (English, Thai, Chinese)
• Transparent, all-inclusive pricing. consultation fee is included in the product price
• Specialized in sensitive conditions (ED, weight loss, hair loss) 
• Quick, discreet home delivery, with 4-hour express service available in Bangkok

Cons

• Focused primarily on men's health, weight loss and hair loss — not a general-purpose platform for all medical specialties
• Express delivery is currently limited to Bangkok

Verdict: EDD Health is the top choice for expats and tourists in Thailand seeking confidential, English-language care for men's health, weight loss, or hair loss. The transparent pricing, fast delivery, and multilingual support make EDD Health uniquely suited to the international community.

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2. Doctor Anywhere

Doctor Anywhere is a regional telemedicine platform that brings consultations, medical records, and insurance support into a single app. In Thailand, it connects users with locally licensed doctors for video or chat consultations, with options to speak to general practitioners, specialists, and mental health professionals.

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The experience is app-based. After signing up, users can consult a doctor on demand or schedule an appointment, access prescriptions and medical records, and arrange medication delivery. In serviced areas, delivery can arrive within 90 minutes, with next-day service elsewhere. The platform also allows users to manage medical expenses and submit insurance claims directly through the app.

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Doctor Anywhere follows Thai Ministry of Health guidelines, with doctors registered under the Medical Council of Thailand. Patient data is handled in line with PDPA requirements, which adds a layer of reassurance for those concerned about privacy.

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Pros

• All-in-one platform with consultations, records, and insurance claims in one place
• Fast medication delivery in Bangkok and other serviced areas
• Access to both general doctors and specialists, including mental health support

Cons

• Requires app download, which may feel less convenient for short-term visitors
• Some features (like fast delivery) are limited to specific locations
• Less focused on niche or sensitive treatments compared to more specialised platforms

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3. MorDee

MorDee (Thai for "Good Doctor") is one of Thailand's most established telemedicine apps, offering access to over 500 doctors across more than 20 specialties from leading Thai healthcare institutions. The platform provides a wide range of specialized clinical services, including allergy clinics, mental health, migraine management, and breast cancer support, making it one of the most comprehensive apps available in the Thai market.

The app is user-friendly, with convenient online payment options including discount codes, and the ability to claim insurance directly without paying in advance. Medication is delivered to your home upon prescription. For Thai nationals or long-term residents well-integrated into the healthcare system, MorDee offers genuine breadth and convenience.

Pros

• Large network of 500+ doctors across 20+ specialties
• Specialized clinics for conditions like allergies, mental health, and migraines
• Insurance claim support without upfront payment
• Home medication delivery available

Cons

• Registration requires passport details, which may deter some users seeking discretion
• Language barrier risk as not all doctors are English-proficient, so profiles need to be checked individually

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Clinics Offering Telemedicine Services

1. MedEx Clinic

Located in Bangkok, MedEx Clinic offers both in-person and virtual consultations with general practitioners daily from 8 AM to 10 PM. Virtual consultations are priced at 750 baht, with booking typically confirmed within 30 minutes. Patients can also connect with over 3,000 specialists across JCI-accredited hospitals in Bangkok through the MedEx network, making it a practical option for those seeking specialist input.

Pros

• Access to 3,000+ specialists via the wider MedEx network
• Long operating hours (8 AM – 10 PM daily)
• Quick appointment confirmation within 30 minutes

Cons

• Passport copy mandatory for registration, which reduces anonymity
• Limited to Bangkok; no broader national delivery or service model

2. CM Mediclinic (Chiang Mai)

CM Mediclinic is a well-regarded international medical practice in Chiang Mai, serving the city’s expat and tourist community. The clinic offers live video telemedicine consultations, supported by a bilingual team of doctors and nurses fluent in English and Thai, with translators available for other languages. Its more personal, locally focused approach makes it a practical choice for those living in or visiting northern Thailand.

Pros

• Strong English-language support, making it ideal for expats in Chiang Mai
• Personalized, community-focused care with live video consultations

Cons

• Regional service, which means it is currently limited to Chiang Mai area
• Less information publicly available about telemedicine fees and medication delivery scope

3. WellMed Clinic

WellMed Clinic offers teleconsultation services primarily suited to follow-up appointments, lab result reviews, and medication management, rather than first-time diagnoses of complex conditions. The clinic is transparent about the limitations of teleconsultation (noting that some conditions, like allergies, may require in-person checks) and positions its virtual service as a complement to its in-clinic offering.

Pros

• Convenient for follow-up consultations and prescription renewals
• Honest about service scope — sets appropriate patient expectations

Cons

• Not suitable for new or complex medical issues requiring in-person assessment
• Limited public information on teleconsultation fees and delivery services

4. Thai Travel Clinic

Thai Travel Clinic offers a niche but valuable telemedicine service: pre-travel consultations conducted online via LINE, with oral medications dispatched via express post (EMS) across Thailand. This is particularly useful for travelers seeking travel vaccinations advice or prophylactic medications before departure. The teleconsultation fee is 520 baht (covering service and outpatient fees), with medication and delivery costs billed separately. New patients must first register to obtain a hospital number.

Pros

• Specialized travel medicine expertise, making it ideal for pre-trip health consultations
• Oral medication delivery via EMS nationwide; QR code payment

Cons

• Vaccines cannot be delivered, only oral medications are available
• Requires pre-registration and a hospital number, so it is not a walk-in style service
• Narrow scope, focused exclusively on travel medicine
  
  

5. HealthDeliver Clinic Bangkok

HealthDeliver Clinic, conveniently located near Asoke in Bangkok, offers a hybrid model of in-clinic, home visit, and online consultations. Its doctors are internationally trained and experienced with both local and expat patients, and are fluent in English. The clinic's flexibility, particularly the option for doctors to visit patients at home, in hotels, or at work, makes it well-suited to Bangkok-based expats who want the feel of a family GP service combined with telemedicine convenience.

Pros

• Internationally trained, English-speaking GPs
• Flexible care model: in-clinic, home visit, hotel visit, or online

Cons

• Caters to patients mainly in Bangkok, so it may not be suitable for patients in other provinces
• Limited publicly available information on telemedicine pricing and medication delivery

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Hospitals Offering Telemedicine Services

1. Bumrungrad International Hospital

Bumrungrad International Hospital is one of Asia's most internationally recognized private hospitals, and its Bumrungrad Anywhere telemedicine service extends that reputation online. The service is available 24/7, with no appointment or app required. Patients can connect directly through the hospital’s website or social media platforms.

 It is particularly suited to acute minor illnesses, post-surgery follow-ups, chronic disease monitoring, and elderly care.

Pros

• Available 24/7 with no appointment needed and no app required
• World-class hospital brand with international accreditation
• Seamless escalation to in-person care with 24-hour ambulance service

Cons

• Premium hospital pricing, meaning costs are significantly higher than app-based alternatives
• Scope limited to primary care minor illnesses for the telemedicine tier

2. Samitivej Hospital

Samitivej's Virtual Hospital is a member of the American Telemedicine Association, reflecting its commitment to quality virtual care. Beyond basic video consultations (starting at 500 THB for 15 minutes), the platform offers a genuinely hospital-grade suite of remote services: home blood collection, home flu vaccination, and medication delivery. This goes significantly beyond what most clinic-based telemedicine services offer, making it one of the most comprehensive virtual hospital experiences in Thailand.

Pros

• Member of the American Telemedicine Association, an internationally recognized standard
• Home blood collection and home vaccination services in addition to video consults
• Competitive consultation fee starting at 500 THB

Cons

• Virtual consultations are not considered a formal medical diagnosis

3. Bangkok Hospital (B+ App)

Bangkok Hospital offers telemedicine through its B+ mobile application, which integrates health records, appointment booking, lab results, medical certificates, and teleconsultation in a single platform. Users can book both in-person and online appointments with GPs or specialists, view their health history, and make e-payments directly in-app. The service is backed by Bangkok Hospital's extensive network, giving patients access to a wide range of specialties.

Pros

• Fully integrated app with health records, lab results, and appointment history
• Access to a wide range of specialists within the Bangkok Hospital network
• Convenient e-payment and health package access in-app

Cons

• Hospital pricing applies, so it is generally more expensive than telemedicine apps or clinics
• Requires use of the B+ app, which may be less intuitive for non-Thai speakers

4. BPK 9 International Hospital

BPK 9 International Hospital offers a simple and accessible telemedicine service for foreign patients, using familiar platforms, such as Zoom, WhatsApp, and WeChat, for real-time video consultations. The process is streamlined into three steps: send an inquiry, make payment to receive a link, and consult with a doctor. The service operates from 8 AM to 8 PM across all centers, making it a practical option for international patients who prefer communicating via apps they already use.

Pros

• Uses familiar apps (Zoom, WhatsApp, WeChat), so there is no new platform to learn
• Explicitly designed for foreign patients

Cons

• Limited service hours (8 AM to 8 PM) 
• Less publicly available detail on pricing, specialties, and medication delivery

5. Vejthani International Hospital

Vejthani Hospital offers one-on-one video consultations with specialist doctors starting at 500 THB per 30 minutes, alongside a dedicated prescription medication refill delivery service for existing patients. The hospital's telemedicine service is positioned as a convenient extension of its in-person care, particularly useful for patients managing ongoing conditions who need periodic specialist input without a full hospital visit.

Pros

• Direct specialist video consultations at a reasonable starting price 
• Prescription medication delivery service for existing patients

Cons

• Medication delivery limited to prescription refills, not new conditions
• Service skews toward established patients with existing hospital relationships

6. Thonburi Bamrungmuang Hospital

Thonburi Bamrungmuang Hospital's online consultation service (Telecare) is designed to help patients assess symptoms and make informed decisions about seeking further care. Operating 9 AM to 5 PM, it includes a useful real-time monitoring capability and lab result viewing. The hospital's COVID-focused telehealth pathway, allowing patients with positive ATK results to consult and receive medications at home, demonstrates a practical, community-health-oriented use of telemedicine.

Pros

• Real-time health monitoring and lab result access
• Home care and medication delivery included in service offering

Cons

• Limited operating hours (9 AM – 5 PM), with no evening or weekend availability
• Less international focus compared to other hospital providers

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Choosing the Right Telemedicine Provider

Thailand’s telemedicine landscape has matured quickly, with options ranging from major hospital platforms to more focused, specialist apps. For most expats and tourists, the decision comes down to accessibility, language, discretion, and price transparency.

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EDD Health is particularly well suited to this audience, with clear pricing, multilingual support, fast Bangkok delivery, and a focus on sensitive conditions such as erectile dysfunction, weight management, hair loss, and sexual health. Hospital platforms like Bumrungrad International Hospital and Samitivej Hospital offer comprehensive care and brand recognition, but at higher cost and with less emphasis on discretion. MorDee works well for Thai-speaking users navigating the local system, while CM Mediclinic serves more localised needs.

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Telemedicine in Thailand is no longer a fallback. It is a regulated, practical option for those who value convenience, privacy, and getting medical advice without unnecessary friction.

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